Company Name:
Salt Lake Marriott Downtown at City Creek
Company Logo:
Company Description:
Salt Lake Marriott Downtown at City Creek is one of the best hotels in Salt Lake City, Utah. It is located in the downtown, which is the heart of the city’s vibrant dining, shopping, entertainment, and cultural districts, and just 15 minutes from Salt Lake International Airport. It’s really nearby the world-class shopping center, called City Creek Center. Guests of the hotel will find the hotel a convenient base for taking a tour historic LDS Temple Square, Symphony Hall and the Salt Palace Convention Center. Meanwhile, guests also can take in a Utah Jazz basketball game or concert at Energy Solution Arena, or attend a performance at Gallivan Plaza. The Salt Lake Marriott Downtown at City Creek is the perfect hotel for business and leisure.
Brief History of the Company:
Marriott has been at the forefront of the hospitality industry in 1927. The innovation milestones shows that its early years are from 1926 to 1956 and its growth years are from 1957 to 1985, and its modern years are from 1986 to 2011, and the years ahead are from 2012 till now (History of Innovation, 2012). The company that began as a nine-seat A&W root beer stand is recognized today as a top employer and for its superior business operations, which it conducts based on five core values: put people first, pursue excellence, embrace change, act with integrity and serve our world (Homepage of Marriott, 2013).
Company Leader:
J. Willard Marriott, the founder of Marriott International first went into business for himself at the age of 13. His quote is “Take care of your employees and they’ll take care of your customers.” He built and expanded the Marriott brand on a foundation of guiding principles that remain embedded in the company’s culture today. He’s the donor of the J.W. Marriott library of University of Utah as well (cited from:http://www.marriott.com/culture-and-values/j-willard-marriott.mi).
Alice Sheets Marriott, J. Willard Marriott’s essential partner in both life and business. She served on the board of directors and shaped key strategies over the years, while also raising two sons and contributing to civic, charitable and cultural institutions. Debbie Marriott Harrison said, “She was always a woman who was ahead of her time.”(cited from http://www.marriott.com/culture-and-values/j-willard-marriott.mi)
J.W. Marriott, Jr., from his days as manager of Marriott’s first hotel, throughtout his tenure as chief executive officer and chairman of the board, Bill Marriott cultivated a unique “people first” culture while building Marriott from a family restaurant business to a global lodging company with more than 2,700 properties in over 73 countries and territories.(cited from: http://www.marriott.com/culture-and-values/j-willard-marriott.mi)
Web address for the organization/ company’s web page:
http://www.marriott.com/hotels/travel/slcut-salt-lake-city-marriott-downtown/
Contact information for the company:
Tel: 801-537-6118
Email: [email protected]
Interview Question/Responses:
1. The hotel renamed this January. It’s published that celebrating the end of construction and the long anticipated opening of City Creek Center the Salt Lake City Marriott Downtown was known by its new name, the 'Salt Lake Marriott Downtown at City Creek,' effective February 15, 2012. Does the new name bring some new strategies for the hotel?
2. Every hotel has their own levels of management. At each level in the hotel the manager has specific functions and, similar to varying responsibilities, these functions change as the manager moves up in the organization (Hurd, 2008, p.41). As a manager moves up through the three levels, responsibility and authority will increase, with the top-level manager having the most responsibility and authority (Hurd, 2008, p.40). What about the levels of management in Salt Lake Marriott Downtown?
3. What’s the planning function of 'Salt Lake Marriott Downtown? How to establishing goals and objectives. What kinds of strategies for achieving these goals and objectivities?
4. What’s the target marketing? Why? What’s the demographic feature of the guests?
5. Someone says, “Arguably most important resource is people.” (Hurd, 2008, p.45) How do you understand this opinion and how could you take measures to use human resource to make the hotel profitable?
6. Mr. Schwemmer, you have 19-year Marriott career includes three years in Berlin, Germany working at the Marriott and The Ritz-Carlton properties, where you were honored as “Manager of the Year”. What support you in Marriott?
7. If we use SWOT analyses, what’s the strength of the hotel? Weakness? Opportunities? Threats? How these analyses influence the human resource management strategies?
8. A good manager enhances his or skills by attending a workshop. Seminar, or other kind of professional development. Does Marriott have training programs like these?
9. As instructing International Core Management Trainings for Marriott, specializing in Team Building and Empowerment, is there any suggestions and new experience you think need to be more used in the hospitality field? And how to improve employee’s job satisfaction?
10. When is your recruiting season? Or when will you have the most open positions over the year? What are the opening positions you have now? What are the key considerations to decide whether you will do internal or external recruiting? And what are the tips that you want to share with job applicants who are applying the job in your company? Specifically in preparing the interview?
11. How to use social media to recruit or select employees? Does the hotel use social media to communicate with employees? How has social media influenced the HR’s job responsibilities?
12. Is there any job analysis policy in the hotel? How about EEO laws? When the new staff is training by Human resource Department, what kinds of training process will be used and how to evaluate their training behavior?
Since we haven’t scheduled an interview with the manager of Salt Lake Marriott Downtown at City Creek, I don’t have the responses of these questions. I will plan the interview as soon as possible.
Reference:
History of Innovation (2012).Open doors on the web: http://timeline.marriott.com/resource/OurHistory.pdf
Homepage of Marriott. Open doors on the web: http://timeline.marriott.com/
J. Willard Marriott. Open doors on the web: http://www.marriott.com/culture-and-values/j-willard-marriott.mi
Hurd, A., R. J. Barcelona, & J.D. Meldrum. (2008). Leisure Services Management. Champaign, IL: Human Kinetics. 40-46.
Salt Lake Marriott Downtown at City Creek
Company Logo:
Company Description:
Salt Lake Marriott Downtown at City Creek is one of the best hotels in Salt Lake City, Utah. It is located in the downtown, which is the heart of the city’s vibrant dining, shopping, entertainment, and cultural districts, and just 15 minutes from Salt Lake International Airport. It’s really nearby the world-class shopping center, called City Creek Center. Guests of the hotel will find the hotel a convenient base for taking a tour historic LDS Temple Square, Symphony Hall and the Salt Palace Convention Center. Meanwhile, guests also can take in a Utah Jazz basketball game or concert at Energy Solution Arena, or attend a performance at Gallivan Plaza. The Salt Lake Marriott Downtown at City Creek is the perfect hotel for business and leisure.
Brief History of the Company:
Marriott has been at the forefront of the hospitality industry in 1927. The innovation milestones shows that its early years are from 1926 to 1956 and its growth years are from 1957 to 1985, and its modern years are from 1986 to 2011, and the years ahead are from 2012 till now (History of Innovation, 2012). The company that began as a nine-seat A&W root beer stand is recognized today as a top employer and for its superior business operations, which it conducts based on five core values: put people first, pursue excellence, embrace change, act with integrity and serve our world (Homepage of Marriott, 2013).
Company Leader:
J. Willard Marriott, the founder of Marriott International first went into business for himself at the age of 13. His quote is “Take care of your employees and they’ll take care of your customers.” He built and expanded the Marriott brand on a foundation of guiding principles that remain embedded in the company’s culture today. He’s the donor of the J.W. Marriott library of University of Utah as well (cited from:http://www.marriott.com/culture-and-values/j-willard-marriott.mi).
Alice Sheets Marriott, J. Willard Marriott’s essential partner in both life and business. She served on the board of directors and shaped key strategies over the years, while also raising two sons and contributing to civic, charitable and cultural institutions. Debbie Marriott Harrison said, “She was always a woman who was ahead of her time.”(cited from http://www.marriott.com/culture-and-values/j-willard-marriott.mi)
J.W. Marriott, Jr., from his days as manager of Marriott’s first hotel, throughtout his tenure as chief executive officer and chairman of the board, Bill Marriott cultivated a unique “people first” culture while building Marriott from a family restaurant business to a global lodging company with more than 2,700 properties in over 73 countries and territories.(cited from: http://www.marriott.com/culture-and-values/j-willard-marriott.mi)
Web address for the organization/ company’s web page:
http://www.marriott.com/hotels/travel/slcut-salt-lake-city-marriott-downtown/
Contact information for the company:
Tel: 801-537-6118
Email: [email protected]
Interview Question/Responses:
1. The hotel renamed this January. It’s published that celebrating the end of construction and the long anticipated opening of City Creek Center the Salt Lake City Marriott Downtown was known by its new name, the 'Salt Lake Marriott Downtown at City Creek,' effective February 15, 2012. Does the new name bring some new strategies for the hotel?
2. Every hotel has their own levels of management. At each level in the hotel the manager has specific functions and, similar to varying responsibilities, these functions change as the manager moves up in the organization (Hurd, 2008, p.41). As a manager moves up through the three levels, responsibility and authority will increase, with the top-level manager having the most responsibility and authority (Hurd, 2008, p.40). What about the levels of management in Salt Lake Marriott Downtown?
3. What’s the planning function of 'Salt Lake Marriott Downtown? How to establishing goals and objectives. What kinds of strategies for achieving these goals and objectivities?
4. What’s the target marketing? Why? What’s the demographic feature of the guests?
5. Someone says, “Arguably most important resource is people.” (Hurd, 2008, p.45) How do you understand this opinion and how could you take measures to use human resource to make the hotel profitable?
6. Mr. Schwemmer, you have 19-year Marriott career includes three years in Berlin, Germany working at the Marriott and The Ritz-Carlton properties, where you were honored as “Manager of the Year”. What support you in Marriott?
7. If we use SWOT analyses, what’s the strength of the hotel? Weakness? Opportunities? Threats? How these analyses influence the human resource management strategies?
8. A good manager enhances his or skills by attending a workshop. Seminar, or other kind of professional development. Does Marriott have training programs like these?
9. As instructing International Core Management Trainings for Marriott, specializing in Team Building and Empowerment, is there any suggestions and new experience you think need to be more used in the hospitality field? And how to improve employee’s job satisfaction?
10. When is your recruiting season? Or when will you have the most open positions over the year? What are the opening positions you have now? What are the key considerations to decide whether you will do internal or external recruiting? And what are the tips that you want to share with job applicants who are applying the job in your company? Specifically in preparing the interview?
11. How to use social media to recruit or select employees? Does the hotel use social media to communicate with employees? How has social media influenced the HR’s job responsibilities?
12. Is there any job analysis policy in the hotel? How about EEO laws? When the new staff is training by Human resource Department, what kinds of training process will be used and how to evaluate their training behavior?
Since we haven’t scheduled an interview with the manager of Salt Lake Marriott Downtown at City Creek, I don’t have the responses of these questions. I will plan the interview as soon as possible.
Reference:
History of Innovation (2012).Open doors on the web: http://timeline.marriott.com/resource/OurHistory.pdf
Homepage of Marriott. Open doors on the web: http://timeline.marriott.com/
J. Willard Marriott. Open doors on the web: http://www.marriott.com/culture-and-values/j-willard-marriott.mi
Hurd, A., R. J. Barcelona, & J.D. Meldrum. (2008). Leisure Services Management. Champaign, IL: Human Kinetics. 40-46.
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